FAQ

FAQ – Cantrell’s Flooring IncS
Welcome to the FAQ section of Cantrell’s Flooring IncS. Here, you’ll find answers to the most frequently asked questions about our flooring products, ordering procedures, shipping, returns, and more.

1. Where is Cantrell’s Flooring IncS located?
We are headquartered in North Fort Myers, Florida, and proudly serve customers throughout the United States.

Business Address:
16051 Pinto Rd, North Fort Myers, FL 33903, United States

2. What are your customer support hours?

Our customer service team is available to assist you:
Monday – Friday
9:00 AM – 3:00 PM (EST)

Phone: +1 239-652-0195
Email: support@cantrellsflooringincs.com

3. How long does it take to process and deliver my order?

  • Order Processing: 1–3 business days

  • Shipping Transit: 4–7 business days

  • Total Estimated Delivery: 5–10 business days

  • Order Cut-Off Time: 3:00 PM EST (orders placed after this time will be processed the next business day)

4. Do you provide free shipping?
Yes! We offer free shipping on all orders, with no minimum required. Currently, we only ship within the United States.

5. How can I track my shipment?
After your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package directly with the carrier.

6. Do you ship internationally?
At this time, we only ship to addresses within the United States.

7. What is your return policy?
Returns are accepted within 30 days of delivery. To qualify:

  • The item must be unused and returned in its original packaging.

  • If the return is due to customer error (e.g., wrong size or product), the customer is responsible for return shipping.

To initiate a return, please email support@cantrellsflooringincs.com with your order number.

8. When will I receive my refund?
Once we receive and inspect the returned item, refunds will be processed within 7 business days to the original payment method.

9. Are your products covered by a warranty?
Warranty coverage depends on the product and manufacturer. For questions about a specific item, please contact our support team prior to placing your order.

10. How can I get in touch with your support team?
You can contact us via:

Have a question not listed here?
We’re happy to help! Email or call us, and our team will provide a prompt response.