Refund Policy

Refund Policy – Cantrell’s Flooring IncS

Thank you for choosing Cantrell’s Flooring IncS. We are dedicated to providing top-quality flooring products along with excellent customer service. If your purchase does not meet your expectations, we are here to help.

Returns
You may request a return within 30 calendar days of receiving your order.

To qualify for a return:

  • Products must be unused, in their original packaging, and in the same condition as received.

  • Proof of purchase (such as an order confirmation or receipt) is required.

  • If the return is due to an incorrect order placed by the customer, return shipping costs will be the customer’s responsibility.

To start a return, please contact our support team:
📧 Email: support@cantrellsflooringincs.com
📞 Phone: +1 239-652-0195
🕘 Business Hours: Monday – Friday, 9:00 AM – 3:00 PM (EST)

Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

  • Approved refunds are processed within 7 business days.

  • Refunds are issued to your original payment method. Processing times may vary depending on your financial institution.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene concerns, customization, or clearance status. Any exceptions will be clearly noted in the product description.

Damaged or Incorrect Orders
If your order arrives damaged or you received an incorrect item, please notify us within 7 days of delivery. We will provide either a replacement or a full refund at no extra cost.

Shipping Information

  • Free Shipping is available on all orders within the United States.

  • Order Processing: 1–3 business days

  • Shipping Time: 4–7 business days

  • Estimated Total Delivery: 5–10 business days

  • Order Cut-Off: 3:00 PM EST (Monday – Friday)

  • Currently, we only ship to addresses within the United States.

Contact Us
Cantrell’s Flooring IncS
16051 Pinto Rd
North Fort Myers, FL 33903, United States
📞 Phone: +1 239-652-0195
📧 Email: support@cantrellsflooringincs.com
🕘 Business Hours: Monday – Friday, 9:00 AM – 3:00 PM (EST)

If you have any questions or need further assistance, our team is happy to help. We value your trust in Cantrell’s Flooring IncS and look forward to serving you again.